Privacy Policy — jilibtd

1 Information We Collect

When you interact with jilibtd — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The scope of data collected depends on the nature of your interaction with our platform. We outline below the main categories and the specific data points within each.

Registration & Identity Data: When you create a jilibtd account, we ask for your full name, date of birth, email address, mobile phone number, and a username and password of your choosing. This information is required to establish your account, verify your identity, and ensure that only eligible adults aged 18 and above are granted access to our gaming services.

Verification & KYC Documents: To comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, along with proof of address documents such as a utility bill or bank statement. These documents are processed by our compliance team and stored securely with access restricted to authorised personnel only.

Financial & Transaction Data: We record all deposits and withdrawals processed through your jilibtd account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in BDT, transaction reference numbers, and timestamps. We do not store full bKash or Nagad wallet credentials on our servers; payment authentication is handled directly by the respective payment gateway.

Gameplay & Betting Activity: We maintain a record of your betting and gaming activity on jilibtd, including game sessions, wager amounts, win/loss outcomes, and the sports or casino products you engaged with. This data is used for account management, dispute resolution, responsible gaming monitoring, and the calculation of bonus wagering requirements.

Device & Technical Data: When you access jilibtd, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data helps us maintain platform security, detect fraud, and optimise the user experience across different devices commonly used in Bangladesh.

Communications Data: When you contact our support team via email, live chat, or any other channel, we retain a record of those communications including the content of your messages, the date and time of each interaction, and the resolution outcome. This record enables us to provide consistent, high-quality support and to resolve any disputes that may arise.

2 How We Use Your Data

jilibtd processes your personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each processing activity.

We will not use your personal data for any purpose that is incompatible with the purposes listed above. Where we wish to use your data for a new or different purpose, we will notify you in advance and, where required, seek your consent before proceeding.

3 Data Sharing & Third Parties

jilibtd does not sell your personal data to third parties under any circumstances. We may, however, share specific categories of your data with carefully selected third parties where it is necessary to deliver the services you use, comply with our legal obligations, or protect the security of the platform. All third parties with whom we share data are bound by strict data processing agreements.

Payment Service Providers: To process your deposits and withdrawals, we share necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and international card networks (Visa and Mastercard). Each of these providers operates under its own data protection framework and processes your payment credentials in accordance with applicable financial security standards.

Game Technology Providers: The games available on jilibtd are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive anonymised session identifiers and game activity data for the purpose of delivering game content, settling game outcomes, and maintaining the integrity of their RNG-certified systems. They do not receive your full identity data.

Identity Verification Services: To fulfil our KYC obligations, we may share your identity documents and personal information with third-party identity verification service providers. These providers assist in authenticating the documents you submit and cross-referencing them against relevant databases in compliance with AML regulations.

Regulatory & Law Enforcement Authorities: We are required by law to disclose certain player information to competent authorities upon receipt of a valid legal request. This may include financial regulators, law enforcement agencies, or courts. We will notify you of such disclosures where we are legally permitted to do so.

4 Cookies & Tracking Technologies

jilibtd uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, maintain your login session, and understand how players interact with our site. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

We use the following categories of cookies on jilibtd:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your logged-in session, remember your language preference, and ensure that security features operate as intended. These cookies cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies: We use analytics tools to collect aggregated, anonymised data about how players navigate jilibtd — which pages are visited most often, where users drop off, and how long sessions last. This helps us identify areas of the platform that can be improved. Individual players are not personally identified through this data.
• Functional Cookies: Functional cookies remember your preferences — such as your preferred deposit method or game filter settings — so that you do not need to reconfigure them on every visit. These cookies improve convenience and personalise your experience without tracking your activity across external websites.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, bot access, and account takeover attempts. They record device fingerprint indicators and session anomalies that our security system uses to distinguish legitimate players from malicious actors.

jilibtd does not use third-party advertising cookies or cross-site tracking cookies that follow you to other websites after leaving our platform. We do not participate in retargeting advertising networks.

5 Data Security & Retention

jilibtd implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and our servers is encrypted using TLS 1.2 or higher. This ensures that your login credentials, payment information, and personal details cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including passwords and identity document scans — are stored using strong encryption algorithms. Passwords are hashed using a salted one-way hash and are never stored in plain text.
• Access Controls: Access to personal data within jilibtd's systems is restricted on a strict need-to-know basis. Staff with access to sensitive player data undergo background screening and are bound by confidentiality obligations.
• Intrusion Detection: Our platform operates continuous intrusion detection and anomaly monitoring systems. Suspicious access attempts trigger automatic alerts and are reviewed by our security team in real time.
• Regular Security Audits: jilibtd conducts periodic internal and third-party security reviews to identify and remediate vulnerabilities before they can be exploited.

Data Retention: We retain your personal data for as long as your account remains active and for a defined period thereafter to fulfil our legal, regulatory, and business obligations. The general retention periods applied by jilibtd are as follows:

Upon expiry of the applicable retention period, your data will be securely deleted or irreversibly anonymised. Where anonymised data is retained for analytical or statistical purposes, it can no longer be linked back to you as an individual.

6 Your Rights & Choices

As a player on jilibtd, you hold specific rights over the personal data we hold about you. These rights can be exercised at any time by submitting a written request to support@jilibtd. We will acknowledge your request within 5 business days and provide a substantive response within 30 days. If your request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

• Right of Access: You may request a copy of all personal data that jilibtd holds about you. We will provide this in a structured, commonly used electronic format (typically CSV or PDF).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For basic profile information, you may also update details directly within your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. Note that we may be required to retain certain data for regulatory or legal reasons even after an erasure request.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while a dispute is being resolved or while you contest the accuracy of your data.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your data in a portable electronic format so that it can be transferred to another service provider if you choose.
• Right to Object: You may object to the processing of your personal data where jilibtd relies on legitimate interest as its legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Marketing Communications

jilibtd may send you promotional communications about new games, bonus offers, seasonal promotions (such as those tied to BPL, Eid, or Pohela Boishakh), and platform updates. We will only send you marketing communications where you have given your explicit consent to receive them, either during the registration process or subsequently through your account settings.

Marketing communications from jilibtd may be delivered via the following channels, subject to your preferences:

• Email: Promotional emails sent to your registered email address, including bonus announcements, tournament invitations, and seasonal offers.
• SMS: Short message alerts sent to your registered mobile number regarding time-sensitive promotions or account notifications.
• On-Site Notifications: Personalised banners and pop-up notifications displayed within your jilibtd account session based on your game history and preferences.

You can opt out of any or all of these marketing channels at any time by:

• Updating your communication preferences in your jilibtd account settings
• Clicking the "Unsubscribe" link included at the bottom of every marketing email
• Contacting our support team at support@jilibtd with a request to be removed from marketing lists

8 Policy Updates & Contact

jilibtd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email and/or a prominent notice on the jilibtd website at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent version.

We encourage you to review this Privacy Policy periodically. Your continued use of jilibtd after any update constitutes acceptance of the revised policy. If you do not agree to a material change, you may request closure of your account before the new policy takes effect by contacting our support team.

Contact Us: If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilibtd handles your personal data, please reach out to our dedicated data protection contact:

• Email: support@jilibtd
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to acknowledge all privacy enquiries within 2 business days and provide a full response within 30 days.

All privacy-related correspondence should be sent from the email address registered to your jilibtd account to enable us to verify your identity and process your request efficiently. Please include "Privacy Request" in the subject line of your email to ensure it is routed to our data protection team without delay.