Responsible Gaming at jilibtd

1 18+ Age Restriction Policy

jilibtd is an adults-only platform. Access to all games, betting markets, and financial services on this website is strictly reserved for individuals who are 18 years of age or older. This policy applies to all players across Bangladesh without exception, regardless of the game type, stake level, or promotional offer involved.

We enforce this policy through a mandatory identity verification process conducted at the time of account registration and again during any significant withdrawal request. Players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly displays their date of birth. Any account where the registered player is found to be under 18 years of age will be permanently closed immediately upon discovery, and any funds held in such an account will be handled in accordance with applicable regulations.

We also strongly encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling websites. Several free and paid parental control tools are available that can block gambling-related content at the device or network level, providing an additional layer of protection beyond the age checks we conduct on our end.

2 Recognising Problem Gambling

Gambling is a popular form of entertainment for millions of people, and for the vast majority of jilibtd players it remains a fun, controlled activity. However, for some individuals, gambling can develop into a problematic behaviour that negatively affects their finances, relationships, mental health, and daily life. Recognising the early warning signs is the first and most important step toward getting help.

The following signs may indicate that gambling is becoming a problem. You should consider seeking support if you regularly experience any of the following:

Problem gambling does not discriminate. It can affect players from any city in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Cox's Bazar — regardless of income, age, or experience level. The important thing is that support is available, and reaching out is a sign of strength, not weakness.

3 Self-Exclusion Tools

jilibtd offers a formal self-exclusion programme for players who feel they need a complete break from gambling. Self-exclusion is a serious, binding commitment and is designed for players who recognise that they are no longer able to gamble responsibly on their own terms.

How to Request Self-Exclusion: To initiate a self-exclusion on jilibtd, contact our responsible gaming support team at support@jilibtd with the subject line "Self-Exclusion Request". Include your registered username and the duration of exclusion you are requesting. Our team will process your request within 24 hours and confirm the exclusion via email.

Available Exclusion Periods: We offer the following self-exclusion durations:

• 6 months — the minimum self-exclusion period available on jilibtd
• 12 months — a full one-year exclusion period
• 3 years — an extended long-term exclusion
• Permanent / Lifetime — a permanent account closure with no possibility of reinstatement

What Happens During Self-Exclusion: Once a self-exclusion is active on your jilibtd account, the following measures are immediately applied:

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All pending deposit requests are cancelled and any available balance is returned to your payment method.
• You are removed from all jilibtd marketing lists and will receive no promotional emails, SMS messages, or bonus offers during the exclusion.
• Any active bonus balance or wagering progress is forfeited at the time of exclusion.

4 Deposit & Spend Limits

One of the most effective responsible gaming tools available to jilibtd players is the ability to set personal deposit limits. These limits put a hard cap on how much money can be deposited into your account within a given timeframe, helping you stay within your personal entertainment budget regardless of the outcome of individual bets.

Types of Deposit Limits Available:

• Daily Deposit Limit: The maximum amount in BDT that can be deposited into your jilibtd account within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum amount in BDT that can be deposited within any rolling 7-day window.
• Monthly Deposit Limit: The maximum amount in BDT that can be deposited within any rolling 30-day window.

How Limit Changes Are Applied: You can lower your deposit limit at any time and the reduction takes effect immediately. This is intentional — reducing your limit is a protective action and should never be delayed. If you wish to increase a deposit limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This cooling-off window gives you time to reconsider whether increasing your limit is in your best interest.

In addition to deposit limits, jilibtd also offers loss limits and session spend limits for players who wish to set more granular controls over their gaming activity. Contact support@jilibtd to request these additional limit types and our team will configure them on your account.

5 Time-Out & Cool-Off Features

A time-out is a short-term break from gambling, distinct from a formal self-exclusion. It is designed for players who want to pause their activity for a defined period without permanently closing their account. Time-outs are useful if you feel your session frequency is creeping up, if you have had a particularly heavy losing run and want to step back, or if you simply want a scheduled break as part of a healthy gambling routine.

Available Time-Out Durations on jilibtd:

• 24 hours — a one-day pause from all gaming and betting activity
• 72 hours — a three-day cool-off period
• 1 week — a full seven-day break
• 2 weeks — a two-week pause from the platform
• 1 month — a 30-day time-out period
• 6 weeks — the maximum short-term time-out before a formal self-exclusion is recommended

To activate a time-out, contact support@jilibtd or use the responsible gaming controls section within your account settings. Once a time-out is active, you will not be able to log in, place bets, or make deposits for the duration of the selected period. Marketing communications are also suspended during an active time-out.

6 Account Controls & Reality Checks

Beyond deposit limits and time-outs, jilibtd provides a suite of account-level controls that give you greater visibility and oversight of your gambling activity. We call these our Reality Check features, and they are available to all registered players at no cost.

All of these account controls can be activated by contacting support@jilibtd or through the responsible gaming section of your account dashboard. Our support team is available 24/7, Bangladesh Standard Time (UTC+6), and will respond to account control requests as a priority.

7 Protecting Minors

The protection of children and young people from gambling-related harm is one of jilibtd's highest priorities. We have zero tolerance for underage gambling and invest continuously in the systems and processes needed to detect and prevent it.

Our Technical Safeguards: jilibtd uses identity verification technology that cross-references submitted documents against reliable data sources. Our systems are designed to flag registrations where the submitted date of birth indicates the applicant may be under 18, or where the identity document provided appears inconsistent. Suspicious registrations are escalated to our compliance team for manual review before the account is activated.

Advice for Parents and Guardians: If you share a device or household with a young person in Bangladesh, we strongly recommend the following steps to prevent accidental or intentional access to jilibtd:

• Never save your jilibtd login credentials in a browser that is accessible to children or young people.
• Enable parental controls on shared devices and household routers to block gambling-related websites and content categories.
• Keep your jilibtd password secure and change it periodically — do not share it with anyone.
• Log out of your jilibtd account fully after each session rather than relying on session timeout.
• Have an open conversation with any young people in your household about the risks of gambling and why it is reserved for adults.

8 Support & Help Resources

If you believe that gambling is beginning to affect your wellbeing, your finances, or your relationships, please do not hesitate to reach out for support. Asking for help is a courageous step, and the sooner you do so, the more effective the support is likely to be. You are not alone — problem gambling is a recognised condition, and effective help is available.

Contact jilibtd Directly: Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. If you are in Bangladesh and wish to discuss any aspect of your gambling behaviour, set up account controls, or request a self-exclusion, contact us at:

How to Use This Support: When contacting jilibtd for responsible gaming assistance, use the subject line "Responsible Gaming Support" to ensure your message is routed to our specialist team immediately. In your message, describe what you are experiencing and mention any specific tools — such as deposit limits, time-out, or self-exclusion — that you would like us to activate. We will confirm the action taken via email within the same business day.

Remember: gambling should be entertaining. It should never feel like an obligation, a way to solve financial problems, or a compulsion you cannot control. If it ever starts to feel that way, jilibtd is here to help you take back control — starting with one conversation.